Services Offered Expert Restoration Most broken pieces can be restored using our specialized process with an ultraviolet-sensitive bonding agent that will not yellow over time. Our goal is always to bring your treasured items as close as possible to mint condition. • Fixing cracks, chips, and breaks in crystal décor, tableware, and figurines. • Frame Restoration: Re-gluing, rejoining, refinishing, and aesthetic restoration of picture frames that have fallen or sustained damage, using appropriate techniques for both contemporary and antiques. • Small Wooden Structures Repair: Mending damaged parts, stabilizing, and refinishing small furniture or decorative wooden items, regardless of their age or style. Personal Communication At Crystal Repair, we believe in direct, personal service. We’re always happy to speak with you by phone—whether you already own the piece, or you’re simply considering having one repaired and want to know what costs to expect. Your questions are always welcome. When searching for repair services, there’s no “crystal ball” to reveal which companies you can trust. But if there were—and it happened to break—you’d want our team to restore it properly. Photos & Estimates You are welcome to send us detailed photos of your item before shipping, but in many cases, a simple phone call describing the damage might be enough for us to advise you on next steps. Please note: if your item cannot be repaired, you will be responsible for return shipping costs or we can dispose of it after an email confirmation from you to that effect. Payment Process Once your repair is complete, we will email you a secure payment link. Packing & Shipping Instructions If you ship items to us, please take care to pack them securely. When possible, use the original box. Add plenty of padding to prevent movement, and pack tightly. For best protection, place the boxed item inside a slightly larger outer box with more cushioning between the two layers. This double-boxing method provides maximum safety during transit. *Do Not Use UPS Damaged Shipment – Glass Sailboat We are writing to express our extreme disappointment with the handling of a recent shipment sent via UPS. We had carefully repaired a heavy, expensive, and deeply sentimental glass sailboat for our client. It was professionally packed, with ample protection and clear warning labels on all sides to indicate that it was fragile and of high value. Despite these precautions, the parcel was left outside the gate in the snow without any notice or attempt at safe delivery. When the box was opened, our client found that the glass sailboat was in a worse condition than when it had originally been sent to us for repair. This outcome is very upsetting for our client and for us as the restoring party. Based on this experience, we strongly advise against shipping such valuable and fragile items with UPS.